The information you shared with us help us to provide a great JOY for your experience, please be assured that your personal information is handled properly for all websites, platforms and services that link to it.
1.1 Data Controller When this policy mentions “JOYDRIVE,” “we,” “us,” , “our,” or “platform” it refers to the JOYDRIVE company that is responsible for your information.
1.2 Applicability to Payments When using the Payment Services, you will be also providing your information, including personal information.
The Data Controller and/or Payments Data Controller will be handled by payment gateway service provider.
There are three general categories of information we collect.
2.1 Information You Give to Us.
2.1.1 Information that is necessary for the use of JOYDRIVE Platform. We ask for and collect the following personal information about you when you use JOYDRIVE Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with legal obligations. Without it, we may not be able to provide you with all the requested services.
2.1.2 Information We Collect from Third Parties.
JOYDRIVE may collect information, including personal information, that others provide about you when they use JOYDRIVE Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through JOYDRIVE Platform and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
We may use, store, and process personal information to (1) provide, understand, improve, and develop JOYDRIVE Platform, (2) create and maintain a trusted and safer environment (such as to comply with our legal obligations and ensure compliance with JOYDRIVE Policies) and (3) provide, personalize, measure, and improve our advertising and marketing.
Advertising and Social Media; Sharing With Your Consent. Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third party application or website to access your JOYDRIVE Account or when you participate in promotional activities conducted by JOYDRIVE partners or third parties.
Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or JOYDRIVE Platform. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be if your interest.
The social media platforms with which we may share your personal information are not controlled or supervised by JOYDRIVE. Therefore, any questions regarding how your social media platform service provider processes your personal information should be directed to such provider.
Analyzing your Communications.
We may review, scan, or analyze your communications on JOYDRIVE Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible.
However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
6.1 Managing Your Information.
You may access and update some of your information through your Account settings. If you have chosen to connect JOYDRIVE Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.
6.2 Rectification of Inaccurate or Incomplete Information.
You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself within your JOYDRIVE Account).
6.3 Data Retention and Erasure.
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. In certain jurisdictions, you can request to have all your personal information deleted entirely." Please note that if you request the erasure of your personal information
To facilitate our global operations JOYDRIVE may transfer, store, and process your information within our family of companies, partners, and service providers. Laws in those area may differ from the laws applicable to your country of residence.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your JOYDRIVE Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your JOYDRIVE Account, please contact us following the instructions in the Contact Us section.